Shipping policy

Shipping Policy

Mystery Makers memberships are digital services and do not require shipping.

Physical merchandise is produced and shipped by a third-party fulfillment partner. Processing time is separate from shipping time. Estimated processing and delivery times may be displayed on the product page or during checkout.

Tracking information will be provided when available after an order ships. Delivery dates are estimates and are not guaranteed. Delays caused by carriers, severe weather, holidays, customs, incorrect addresses, or other circumstances outside our control may occur.

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address needs to be corrected. Address changes cannot be guaranteed after production begins.

International customers are responsible for any applicable customs duties, import taxes, or carrier fees unless otherwise stated during checkout.

If tracking shows an order as delivered but it cannot be located, contact the shipping carrier first and then contact Mystery Makers for assistance.