Refund policy
Returns and Refunds
Scooper memberships
Scooper memberships are digital services requiring a minimum commitment of three consecutive monthly billing cycles.
Membership payments are nonrefundable once charged, including payments for partial billing periods, unused membership time, unused benefits, voluntary departure from a community group, profile suspension or removal, or dissatisfaction with traffic, promotional exposure, or business results, except where required by law or when Mystery Makers confirms a billing error.
Cancellation is unavailable until all three required payments have been successfully completed. Failed, declined, disputed, reversed, or charged-back payments do not count toward the required billing cycles.
After the third successful payment, the membership continues renewing monthly until canceled. Cancellation prevents future renewal charges after its effective date but does not reverse or refund payments already processed.
If Mystery Makers terminates a membership for misconduct, nonpayment, violation of the membership terms, or another action by the member, previously processed payments are not refundable.
If Mystery Makers terminates a membership for its own convenience and not because of the member’s conduct, future charges will stop. Mystery Makers may provide a prorated refund for a paid period during which it chooses not to provide the membership service.
Additional membership cancellation terms are provided in the Purchase Options Cancellation Policy.
Physical merchandise
Physical merchandise may be produced to order through a third-party fulfillment provider. Because these products are made specifically for each order, returns or exchanges are not accepted for:
• Incorrect size selections
• Color or design choices
• Buyer’s remorse or changes of mind
• Refusal or failure to accept delivery
• Minor variations in color, placement, dimensions, or appearance that are normal to the production process
Customers are responsible for reviewing product descriptions, measurements, sizing information, shipping information, and order details before completing a purchase.
Damaged, defective, or incorrect merchandise
If an item arrives damaged, materially defective, or different from the item ordered, contact Mystery Makers within seven calendar days after delivery.
The claim must include:
• The order number
• A description of the problem
• Clear photographs of the complete item
• Close-up photographs showing the damage, defect, or error
• Photographs of the shipping packaging and label when applicable
Mystery Makers may request additional information reasonably needed to review the claim.
If the claim is approved, Mystery Makers may provide a replacement, refund, or another appropriate resolution. The available resolution may depend on the nature of the issue and the requirements of the fulfillment provider.
Do not return merchandise without receiving written authorization and return instructions from Mystery Makers. Unauthorized returns may not be accepted or refunded.
Order changes and cancellations
Orders cannot be changed or canceled after production has begun.
Customers should contact Mystery Makers immediately after ordering if they request a change or cancellation. Mystery Makers does not guarantee that a change or cancellation can be completed before production begins.
Refund processing
Approved refunds will generally be issued to the original payment method. Financial institutions may require additional processing time before a refund appears in the customer’s account.
Original shipping charges are nonrefundable unless the refund is caused by an error for which Mystery Makers or its fulfillment provider is responsible or where otherwise required by law.
Legal rights
Nothing in this policy limits any return, refund, replacement, cancellation, or other rights that cannot legally be waived under applicable law.